What is the return policy?

Returns are accepted within 30 days (store credit only). Unworn, unwashed and in original condition, with all tags and packaging.

How much does shipping cost?

Shipping options: Economy — $6.99 (under 1 lb), free (orders $40 and up) — 5-8 business days; Standard — $12.90 (up to 5 lb) — 5-8 business days; Expedited — $9.90 (under 1 lb) — 3-5 business days; Expedited — $14.90 (1-5 lb) — 3-5 business days.

Do you ship internationally?

Yes, international shipping is available.

Is there free shipping?

Yes — free shipping on orders over 40.

How can I contact Pontebella?

Email: sales@pontebellastore.com. WhatsApp available.

Is there a size chart?

Yes, a size chart is available to help you find your fit.

Contact us

We're Here for You

Questions about sizing, your order, or which faja is right for you? We'd love to help — reach us any way you like:

📞 Call or WhatsApp: +1 (718) 496-1480
✉️ Email: sales@pontebellastore.com
💬 Live chat: tap the WhatsApp box in the corner of any page

Our office:
PonteBella
11090 Hanlon Terrace Aly
Winter Garden, FL 34787, United States

We answer Monday through Friday, 9 AM – 5 PM (EST). Messages received after hours are answered the next business day.

You can also fill out the form below and we'll get back to you shortly. Hablamos español.

Pontebella is a real bodies brand, founded in 2003, serving women seeking well-fitted shapewear. Our Story PonteBella was founded in 2003 by Colombian doctors with a conviction: shapewear should be designed for real bodies. The company was born from an in-depth study of diverse body shapes that the big brands were sizing wrong — and from the belief that every woman deserves garments made for her figure, not adapted to it. And behind every PonteBella garment is an even older story: since 1980, our fajas have been handcrafted in a family workshop in Bogotá, Colombia, by women and men who are heads of household — many of them mothers rebuilding their lives after being displaced by violence. When you choose PonteBella, you're supporting families who craft with pride. Made From the Wire Up Most shapewear brands buy their components. We make ours. Our spiral steel boning starts as 1-millimeter steel wire — coiled, flattened, cut, polished and tip-sealed in our own workshop in an 11-step process — so it supports your posture without ever poking. Our hooks are made from the same steel, sewn onto cotton tape and vulcanized into the garment under hydraulic pressure. That's why a PonteBella closure never rips off, no matter how firm the compression: it isn't glued on — it's fused into the latex itself. Our natural latex comes from the tree and is cured with an alkaline heat process we've refined for more than 20 years — reducing the water-soluble proteins responsible for most latex sensitivities. Firm compression, kinder to your skin. Each faja is die-cut, assembled from four vulcanized panels, finished with satin tape, polished by hand and inspected before it ships. Trusted Where It Matters Most For years, plastic surgeons trusted our Stage 1 garments for their patients' immediate post-surgical recovery. Our design philosophy came from that experience — and from standing our ground: a recovery faja should be firm enough to support healing and gentle enough to protect the surgeon's work. Three rows of hooks that adjust as swelling changes, perineal zippers for easy bathroom access, full back coverage for every body. Founded by doctors — and our safety guidance is still written by one. What we offer: high-quality compression wear; unique fit solutions; latex-free options available; affordable pricing on premium products; inclusive sizing. What makes us different: thermo-active materials; focus on comfort and style; variety of products for different needs; high back coverage options. Returns within 30 days. Free shipping over 40.

Frequently Asked Questions

What is the return policy?: Returns are accepted within 30 days (store credit only). Unworn, unwashed and in original condition, with all tags and packaging.
How much does shipping cost?: Shipping options: Economy — $6.99 (under 1 lb), free (orders $40 and up) — 5-8 business days; Standard — $12.90 (up to 5 lb) — 5-8 business days; Expedited — $9.90 (under 1 lb) — 3-5 business days; Expedited — $14.90 (1-5 lb) — 3-5 business days.
Do you ship internationally?: Yes, international shipping is available.
Is there free shipping?: Yes — free shipping on orders over 40.
How can I contact Pontebella?: Email: sales@pontebellastore.com. WhatsApp available.
Is there a size chart?: Yes, a size chart is available to help you find your fit.

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